O2 O2 Forum

SMS sending error after iPhone 3G 2.2 update

Post by Paul A E on Thu Jan 22, 2009 6:27 pm
My SMS issue is still with apple awaiting 2.2.1?? I do not have the luxury of a Apple store here in the sticks of Norfolk so am stuck with it!! Also O2 seem to be unable to resolve my Visual Voicemail problem. Anyone had this issue as well as the SMS issue?? Nethier O2 or Apple seem to care
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Post by mattyduk on Fri Jan 23, 2009 11:59 am
looks like I'll have to go to Southampton, despite having an Istore in Basingstoke Sad Too busy at the moment, so it's going to have to wait, by which time Apple might have got another update out ?

Are there any official Iphone forums we could post on, and get a written response from Apple themselves, as O2 don't seem to care.
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Post by MacChris42 on Fri Jan 23, 2009 7:19 pm
There is another thread on this subject on Apple's own support pages:


http://discussions.apple.com/thread.jspa?threadID=1804224&tstart=0
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Post by Paul A E on Fri Jan 23, 2009 10:58 pm
Thanks for this the link in your post also confirms that the issue with visual voicemail is linked to the sms issue. I am drafting a letter to O2 with the help of consumer direct using the Supply of Goods and Services act 1982 as a basis for my complaint. People from consumer direct very helpful (return your emails within 24hrs etc.) unlike o2 who cant be bothered.
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2.2 update

Post by shadyboo on Mon Jan 26, 2009 8:14 am
hello guys and girls
i updated my iphone 3G last week and have never had a problem
the google maps is very cool now cant wait for street view here in the UK
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Re: 2.2 update

Post by mattyduk on Mon Jan 26, 2009 11:30 am
shadyboo wrote:
hello guys and girls
i updated my iphone 3G last week and have never had a problem
the google maps is very cool now cant wait for street view here in the UK


well that's good for you Wink I also updated my iphone to 2.2, then about 6 weeks later the SMS issues started. It's not a dead cert just because you have 2.2 that you will immediately get the issue or ever.

Time to ring Apple I think and ask them again whether they are aware of the issue and when a fix will be out !

thanks to the other poster who posted the apple forum link
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Post by mattyduk on Mon Jan 26, 2009 11:38 am
just rung Apple support and they immediately responded that they were aware of the issue and that their engineers were "feverishly" working on a fix ! She said loads of other people were being effected by this issue, and that she recorded it against my serial number. She said that I should try setting it up as new phone as this had helped some people

She seemed to be saying a fix would be available within a few days Shocked

don't hold your breath !
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mattyduk
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Post by greenblink on Tue Jan 27, 2009 6:33 pm
Well 2.2.1 is out now from iTunes. Anyone with this SMS issue going to try it to see if it fixes the issue?
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2.2.1 update

Post by MacChris42 on Tue Jan 27, 2009 7:25 pm
I've updated my phone and it's fixed! (Despite the SMS issue not being shown in the list of bug fixes.) Very Happy
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Post by mjt on Tue Jan 27, 2009 7:27 pm
In case anyone was curious. And you were, right, no mention of the SMS problem. Glad you're sorted, hope I will be too in a moment!

iPhone 2.2.1 Software Update

This update contains bug fixes and improvements, including the following:
• Improved general stability of Safari
• Fixed issue where some images saved from Mail do not display correctly in the Camera Roll

Products compatible with this software update:
• iPhone
• iPhone 3G

For feature descriptions and complete instructions, see the user guide for your iPhone at:
<http://support.apple.com/manuals/iphone>

For more information about iPhone, go to:
<http://www.apple.com/iphone>

To troubleshoot your iPhone, or to view additional support information go to:
<http://www.apple.com/support/iphone>

This update contains security content originally included in previous iPhone Software Updates. For more information, please visit this website:
<http://support.apple.com/kb/HT1222>
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Post by sgrogan65 on Tue Jan 27, 2009 7:47 pm
I've updated and can text again!
Very Happy
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Post by mattyduk on Wed Jan 28, 2009 9:36 am
yes, that fixed it for me as well.

I'd just like to take this opportunity for thanking O2 for being so helpful, communicative and understanding on this forum or when I've rung them

NOT

Now all I need to do is think of something/someone to text Wink

How about "I can text now on my £400 phone !!"
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Post by southern_yid on Thu Jan 29, 2009 10:15 pm
Hi - I have just upgraded to 2.2.1

Beforehand earlier this month (approx a week ago) my iphone decided to stop sending SMS messages, even tho I was still able to recieve them. IT used to get to about 30% away the progress bar and then send Error Sending Failure.

Apparently 2.2.1 was meant to address this, but now even though it gets further along the progress bar when sending - say about 80% I still get the same error message!!!

What can I do - it's really annoying that I can not send text messages anymore!!!

HELP!!!
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Post by MacChris42 on Thu Jan 29, 2009 10:51 pm
If the 2.2.1 update hasn't fixed it, then phone Apple on 0800 048 0408 (have your iPhone's serial number handy) or contact your nearest Apple store. They should replace the phone immediately.
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Post by southern_yid on Thu Jan 29, 2009 10:53 pm
I don't want a refurbed iphone tho - if I was to replace it I would want a new one out of the box, not one that has been sent back to apple because of a fault or break and had it reapired....
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